On-line orders are important to us and in-stock products should be shipped within two business days of receiving the order. If there is reason we cannot ship in this time we will contact you for any change in instruction.
Orders are shipped by either Australia Post, TNT, Toll or Fastway Couriers, please understand these services operate Monday to Friday as a general rule. We have electronic tracking via the carriers but cannot divert goods from the original address given.
Flat Rate Shipping
Our $9.95 flat rate shipping covers all metropolitan areas and most urban areas. For more remote areas, we offer $14.95 flat rate shipping instead.
Free Freight Offer
Our Free Freight option on goods over a certain value applies to online orders only and may change without notice due to commercial competition so please always check this category. We reserve the right to quote freight separately for any oversize, large, heavy or bulky goods which may be ordered. Free shipping may not apply to some rural areas of Australia, Oversize items, or orders containing Dangerous Goods
Some items such as rocket engines and RC fuel require additional charges due to “Dangerous Goods” category. Due to these items being sent by a courier, someone must be home to receive the item or a slip may be left instead. These items cannot be shipped to PO boxes. Please note, rocket engines of size 'E' or higher cannot be shipped. They can only be picked up in store.
Any items that are larger than 1 metre in any dimension are considered an oversize item and are not accepted by Australia post and as such, require additional charges to be sent by courier. Due to these items being sent by a courier, someone must be home to receive the item or a slip may be left instead. These items cannot be shipped to PO boxes.